Information you choose to provide
An enquiry may include your name, contact number, preferred centre and the dental concern you describe. During care, the clinic may need relevant medical history, records and treatment information. Provide only the information requested for the purpose of the enquiry or consultation.
How your enquiry is used
The clinic uses enquiry information to respond, arrange appointments and discuss requested care. Relevant clinical information is used for assessment, treatment planning and continuity of care. If you request contact on behalf of another person, make sure that you are authorised to provide their details.
Third-party communication services
Calling, emailing or using WhatsApp involves the relevant communications provider and its terms. Opening a map or a linked external website also takes you to a separate service. Ask the clinic for its current record-sharing method before sending medical documents, scans or photographs.
Website measurement and cookies
Website analytics and advertising tools may collect technical or interaction data when enabled under the applicable consent arrangements. Their purpose, provider, retention and choices should be explained in the website’s cookie information. Clinical records and free-text health concerns should not be sent as advertising event parameters.
Contact and correction
Write to info@royaldentalclinics.com to request correction of contact information, raise a privacy concern or ask about the handling of your records. The clinic may need to verify identity before discussing personal information. Patient records may need to be retained for clinical and applicable legal requirements.